Testimonials
“A book about client service that is so practical it’s almost embarrassing. Solomon offers unique perspectives that help clients, creatives, and, oh yeah, account people do their jobs better, resulting in more creative marketing.”—Tom Monahan, President, Before & After, and author of The Do-it-Yourself Lobotomy
“It is said that great clients get great work, but it doesn’t magically happen! Without great account people daily bridging the gap between client and agency demands, it’s virtually impossible. This is a must-read book for all who have chosen to engage in the fine art of serving clients—truly a fresh dose of account management inspiration!”—Karen M. Jones, Senior Vice President,
Corporate and Marketing Communications, DHL Express
“With all the time and money it takes to win new business, professional services firms would be smarter to improve client service to retain more clients. Reading and practicing Robert Solomon’s advice is guaranteed to help.”—Joanne Davis, Joanne Davis Consulting
“As a career-long ‘client,’ I’ve been on a continuous search for the ideal agency account person. Robert Solomon…and students of his text…would clearly fit the bill. CMOs want insights, partnership, creative team leadership and results. The Art of Client Service teaches how to deliver them all.”—Sara Lipson, Chief Customer Sciences Officer,
Market & Business Intelligence TIAA-CREF
“This book is essential reading for anyone in the creative services profession. Marketing disciplines may change with the times, but the art of client service is timeless—and Robert has captured its essence.”—Barry Wacksman, Executive Vice President, Chief Growth Officer R/GA
“In addition to sage, prescriptive advice, Robert demonstrates the importance of checking oneself with a good, hard look in the mirror—to learn lessons, and strive for greatness in the craft of managing client relationships.”—Sarah Fay, President, Isobar U.S.
“Robert Solomon is the consummate client service guy. His thoughts aren‘t just applicable to the advertising industry business; I used him to consult with my staff when I was a ‘client side‘ person and so much of his thinking is transferable to the consumer public relations arena where I work currently.”—James Allman, Chief Executive Officer,
DeVries Public Relations
“I've spent a career recruiting executives for leadership positions at worldwide companies and advertising agencies. Most either understood the rules set forth in this book or else could have benefited from knowing them. I recommend reading The Art of Client Service before your first interview; if you land the job, remember to follow Solomon‘s advice on your way up.”—Donald C. Gilbert, Founder, Gilbert & Company
“Robert‘s insights are the difference between good and great. Don‘t just read it. Memorize it.”—Mark Goldstein, Vice Chairman CMO,
BBDO North America.
“In delicious, bite-sized morsels, Robert Solomon serves up sensible, timeless, advice for distinguishing your brand through generosity of spirit and attention to the most important detail: hospitality.”—Danny Meyer, CEO, Union Square Hospitality Group
and author of Setting the Table